Return Policy

At FreeAli, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may return an item within [30/60] days of receiving it, provided that:

  • The item is unused and in the same condition that you received it.
  • The item is in its original packaging.
  • You have the receipt or proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Insert Contact Email] or [Insert Contact Phone Number] to request a return authorization.
  2. Provide your order number and reason for the return.
  3. Once your return is authorized, we will provide you with instructions on how to return the item.

4. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original payment method. The time it takes for your refund to appear may vary based on your payment provider.

6. Exchanges

If you need to exchange an item for the same item or a different product, please contact our customer service team for assistance.